FAQ

müvWeekend Gift Box or Weekend Gift Box ?

A luxurious box containing a guide and a müvWeekend Certificate, with no face value. The certificate is redeemable against any one of the featured all-inclusive packages in participating establishments across the country. Recipients of a gift box choose and book themselves their package.

müvTheme ?

A collection of promotional packages all at the same price from same category establishments in locations across Canada

müvCertificate or müvWeekend Certificate ?

A prepaid themed voucher redeemable against any one of the featured theme promotional packages in participating establishments across Canada

müvCertificates validity ?

müvCertificates are valid for one year from the date of purchase. You can verify the expiration date of your certificate at www.i-muv.com/experiences/expiration.php. müvCertificates can generally be used any day of the week and any time of the year subject to availability. Any specific date restrictions are noted in each package description.

Special activity requirements ?

Some of the more extreme activities might require the recipient to be in excellent physical condition or to hold a special permit. However, any specific restrictions are noted in the package description.

Purchase payment safety ?

müv, Inc. uses state-of-the-art security technology allowing you to shop online with complete peace of mind. Your information is also secure and will not be provided to any outside company

Delivery time ?

eCertificates are sent within 24 hours of order. Gift Boxes will be delivered in Canada by Canada Post's XpressPost or courier (Purolator, UPS etc.) within 72 hours from the first working day following your order. For international shipping, rates and delays may vary (thank you to contact us by email at info@i-muv.com or by phone at 1 877-288-0044 for more information).

Delivery directly to the recipient ?

The delivery address can be different from the billing address. Your recipient can receive his Gift Box at his home or office or an eCertificate to his email!

Booking cancellations ?

You must inform the activity provider as quickly as possible that you need to change or cancel your reservation. If you fail to do so the provider can request payment for the activity and you will lose you certificate. Cancellations are subject to the provider's cancellation policy.